Flagship Partnership
Certified Customer Experience Professional Training.
A collaboration between Tom Fisher & Associates, the Customer Service Institute of America and The Training Bank. Three organizations, one shared commitment to customer experience excellence.
The collaboration
Stronger together.
Customer experience is the moment every strategy meets reality. This collaboration brings three organizations together around a single goal: helping organizations and their customer-facing teams deliver service people remember for the right reasons.
Tom Fisher & Associates
Your Human Capital Development Partner. Tom Fisher and Associates strikes a requisite balance between human capital development and organizational development.
Customer Service Institute of America
Customer Service Institute of America (CSIA) is devoted to the education and growth of individuals and organizations across the globe.
The Training Bank
The Customer Service Institute of America and the Training Bank have partnered together to create Maximizing the Customer Experience, the course leading to the Certified Customer Experience Professional certification.
Why it matters
Service is a profession. Train it like one.
For organizations
Customers who come back
Every interaction shapes whether a customer returns or walks away. Well-trained teams protect that relationship.
Consistency at every touchpoint
Service that feels the same at every branch, desk, phone line and inbox.
A lasting service culture
Customer focus becomes part of how the organization works, not just a slogan on the wall.
For customer-facing teams
Confidence under pressure
The composure to handle difficult conversations and complaints with professionalism.
Practical, usable skills
Listening, problem solving and follow-through that apply on the very next shift.
Room to grow
A clearer path to develop as a customer experience professional.
Programme details
Course outlines, schedules and delivery formats will be published here once confirmed by the partners. Enquire today and we'll share full details as soon as they are available.
Take the next step
Raise the standard of every customer interaction.
